| Department /Function | Service Department/CX Head | |||
| Type of Requirement | □ Regular Contractual | |||
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| Place of Initial Posting | ||||
| Nu | ||||
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Brief Job Description (Suitable for advertisement) | · Enhancing Customer Retention and Loyalty ● Drive Customer delight and Experince · Brand Endorsement ·Customer Relationship Managemen · Adherence Service Process · People Management | |||
| Job Description /Role Profile | □ Attached | |||
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Candidates’Qualification | Essential Qualifications: ·Graduate(Technical/Non · Technical ·Experience in Customer care or Hospitality Industry | |||
| Desirable Qualifications ● Minimum 6-7 Years in a customer service position preferred with a notable track record of customer satisfaction · Preferably from hospitality industry background with experience of 8-10 years | ||||
| Length &Nature of Experience | 4-7 years of relevant experience | |||
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Skill -Set required | Functional ·Execution Excellence:. Process knowledge Review gaps,Ensure adherence · Customer Focus · Stakeholder Management · Influencing Skills and Conflict Resolution | |||
CONFIDENTIAL
| · Good telephone etiquettes ·Analytic Skills. ·Ability to resolve customer concerns ●Ability to respond promptly to customer queries ·Good communication and listening skills. · Excellent interpersona skills ●Tech Savy and Conversant with diqital tools ·Good knowledge of automotive technology | |
| Behavioral ●Proactive Approach ●Pleasing personality · Alert and organized ●People management with high level of empathy |